KM Case Study: Using an Online Community of Practice to Encourage Peer Learning and Knowledge Exchange Among Health Professionals in Diverse Settings

Author: Sarah Harlan

Publication date: 2013

Summary: The University of North Carolina’s Global Learning Program (GLP) established a community of practice for mid-level health professionals in diverse settings, allowing them to share experiences through a peer-to-peer knowledge exchange forum. This was preceded by a two-year period of conventional online coursework that provided participants with foundational tools, resources, and instruction. This innovative approach—transitioning from coursework into a community of practice—shows the promise of using online communities to build capacity, connect health professionals across diverse settings, and encourage knowledge sharing with the ultimate goal of improving health programs.